Since each e-bike is shipped separately, it’s possible that due to the shipping carrier, they may arrive at different times. Please don’t worry. If you have any questions, feel free to contact our customer service department for the latest updates.

The Aipas warehouse is located at the following locations.
A- 1001 South Doubleday Ave, DOCK #19, Ontario, CA

B- 11281 Citrus Ave, Fontana, CA

C-1001 W Middlesex Ave, Port Reading, NJ

D-28501 Hwy Blvd, Katy, TX

Soon, our warehouses will cover more cities across the US.

Customer support number+1(833)556-3566. Available time: Mon.to Fri.: 9:00 AM - 5:30 PM (PST)

Please contact us after you receive your order through email : service@aipasbike.com. We will send you the invoice.

Your order will be delivered to your provided address within 3-8 days. We use major shipping carriers such as FedEx Ground, UPS, and DHL for our deliveries.

Currently, most of our products are for pickup, but to ensure quick shipping, our warehouses are located in various cities across the United States. Therefore, please pay attention during checkout to see if there is inventory available for pickup in your area.After successfully placing your order, please wait for the BOL (Bill of Lading) that we will send you before heading to the warehouse for pickup. (Do not go to the warehouse for pickup before receiving the BOL.)

We support the following pickup locations:

• 1001 South Doubleday Ave, DOCK #19, Ontario, CA
• 11281 Citrus Ave, Fontana, CA
• 1001 W Middlesex Ave, Port Reading, NJ
• 28501 Hwy Blvd, Katy, TX

No, we are sorry to tell you that we cannot make any changes after order placed, please double check your address, phone number, order detail, and other information ASAP once the order is placed.  If you discover a mistake with your purchase, please contact our customer service team immediately.

Your order can only be canceled before it ships. To cancel the order, please email us: service@aipasbike.com. Canceling order requests may not be available during the weekend or holiday.

Please contact our customer service at service@aipasbike.com to return or replace your product, for more detailed refund policy, check HERE.

Your e-bike will arrive partially assembled. There are just a few pieces to put into place once you take the bike out of the box. For unboxing and setup instructions, please follow the guides on our YouTube or click Here

In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.

Aipas offers a one-year warranty on all e-bikes, for more specific warranties, please check our warranty policy.

Customers are allowed to submit a return request within 14 days of delivery via service@aipasbike.com. For more specific return and refund, please check our return policy.

After the order is sent, the email will automatically send the tracking number to you, and you can use this tracking number to track. If you cannot receive the email, please contact us as soon as possible and we will track the logistics information for you.

The serial number is usually located beneath the handlebars and consists of a string of letters and numbers starting with "GLX...".

We have completed 95% of the assembly at the factory. Once you receive your eBike, you only need to tighten the wheel bolts and insert and lock the handlebars and seat into the mounting mechanisms to start riding.You can click here for an example.

About 4-5 hours.

The top speed of A2E Folding Ebikes are 28mph and the range is 62 miles.

The top speed of A4 Folding Ebikes are 28mph and the range is 62 miles.

The top speed of F3 Adventurer Ebikes are 28mph and the range is 74 miles.

The top speed of M1 and M2 Ebike are 30+mph and the range is 74 miles.

The top speed of C1 and C2 Ebike are 28mph and the range is 68 miles.

The top speed of A6 Cargo Ebikes are 28mph and the range is 155 miles.

The top speed of A8 Electric Trike are 20mph and the range is 135 miles.

The top speed of Jaguar-X Ebikes are 43mph and the range is 120 miles.

Aipas provides free accessories for you to replace, just contact our customer service at service@aipasbike.com for more details.

All our models' electrical components meet IPX6 waterproof standards and have some waterproof capability. However, for your safety, please try to avoid riding in rainy weather.

We use Shimano 7-speed gear system, making pedaling effortless even without motor assistance.

For rider safety, we have equipped our bikes with a power cut-off brake lever. Squeezing the brake lever cuts off power to the motor instantly (brake priority design), ensuring safety in any situation.

Here are our policies about shipping, return & refund, warranty.

Before riding, ensure tires are adequately inflated. Check the required tire pressure on the tire sidewall. On rough terrain, slightly reduce tire pressure to mitigate the risk of punctures. Recommended pressures vary by model:

• C1/C2: Recommended max 3.5 bar, not exceeding 4.5 bar
• M2: Recommended 1.4 bar
• A2, A4, F3: Recommended 2.5 bar

Avoid using low PAS levels on muddy terrain to prevent sudden motor power output that could reduce tire traction and cause slipping.

Before Speed Limitation Removal

PAS1: 7 mph

PAS2: 11 mph

PAS3: 15 mph

PAS4: 18 mph

PAS5: 20 mph

After Speed Limitation Removal

PAS1: 7 mph

PAS2: 11 mph

PAS3: 15 mph

PAS4: 22 mph

PAS5: 28 mph

All our tires feature all-terrain designs to ensure exceptional grip on various road surfaces, significantly reducing the risk of slipping during sharp braking.

The battery is designed to be removable, allowing you to charge it anywhere.

We do offer financing. You can have direct access to Shoppay. Be sure to select Shoppay at checkout and you will be taken to secure payment process.

For A2E folding ebike height range from 4'10'' to 6' 3"; For A6 cargo ebike, height range from 4'11'' to 6'2"; For A8 electric trike, height range from 4'2" to 6'2"

We offer a $50 discount for military, teacher, responder, medical and student, but you will need to provide us with certification. Click HERE to get more information.

Yes, our ebikes are IPX6 waterproof. You can ride our Aipas bikes in the rain or through a puddle. Do take note that we do not recommend riding during heavy rain due to safety reasons. Also, do not use high-pressured jets to clean the bike. This is to avoid damaging the electrical components.

Yes, the seat is not fixed, the seat can be replaced and the height adjusted.

Our batteries are UL certified for safety with features like overcharge and overheat protection. They automatically stop charging when safety thresholds are reached.

1. Regularly applying lubricant.

2. Checking all bolts and screws on electric bike for tightness.

3. Clean the e bike often.

4. Checking and maintaining the proper tire.

5. Regularly checking and replacing brake.

1.Use original battery charger, use of other models or brands may bring about safety issues;

2.Don’t run out of the battery for your each ride. Normally when the battery power comes to 20%, try to fully charge the battery to prolong its life span.

3.Do not leave batteries unused for extended periods of time. Charge or discharge the battery to approximately 50% of capacity before storage. Charge the battery at least once per two months. Store the battery separately from the product in a dry and ventilated environment.

1. Avoid getting your motor wet (even if a good quality motor is somewhat waterproof, there is no guarantee that it can be submerged in water for a long time without damage)
2. Keep your motor and the rest of the bike clean
3. Don't expose your e-bike to high temperatures (over 100 degrees Fahrenheit)
4. Oil the chain, gears, bearings and other moving parts regularly
5. Take your e-bike to an expert for regular service and maintenance checks