Feel free to reach out to us!
Enjoy reliable support and worry-free service every time.
Our Service Commitments
1 Year Warranty
All Ebikes backed by Aipas Limited Warranty
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Fast Delivery
On your doorstep in just 3-8 days across 49 states.
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Tax-Free
No 5%-15% sales tax on all products
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Product Care & Warranty
Don't love it? Send it back to us!
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Essential Support
Find quick access to our key support services and helpful resources
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Track Your Order
Check the status and details of your orders
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Model Comparison
Explore Each Model to See Which One Fits You Best
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Technical Support
Get help with troubleshooting and technical issues
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F&Q
Quickly explore our FAQs
Assembly Instruction & User Manual
Order & Shipping
1. How can I track my order?
You can track your order using the tracking number provided in your email by visiting the carrier’s website. Alternatively, click [here] to track your order directly on our official website.
2. How long does shipping take?
Most orders are delivered within 3–7 business days.
3. Why did I buy two e-bikes but only receive one tracking number or have them arrive at different times?
Since each e-bike is shipped separately, it’s possible that due to the shipping carrier, they may arrive at different times. Please don’t worry. If you have any questions, feel free to contact our customer service department for the latest updates.
4. Can I change or cancel my order?
If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, Klarna, Affirm, and other secure payment options at checkout.