SHIPPING POLICY
DESTINATIONS
|
Destinations |
Time of Arrival |
From |
|
|
US(48 Lower States) |
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3-5 Business Days |
CA Warehouse |
Time of arrival includes order processing time and shipping time (3-5 working days).
All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
SHIPPING CHANGES & ORDER CANCELLATION
Before shipping
Order Cancellation:You may cancel your order free of charge and receive a refund before the product is shipped.
Change of Address: Free of charge.
After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 15% of the ebike cost will be charged as a cancellation fee.
Aipas Ebike will provide a return shipping label, and the designated carrier will collect the return package.Customer pay for the shipping fee.
Or the customer may also choose self-return or arrange the return shipment by himself.
Please Note: We do not accept returns for accessories that are not quality problems.
Change of Address: Charge $50 per package after shipping.(There is no guarantee that the modification can be successful)
Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 15% processing fee of the original order will be deducted from the total refund amount.
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on aipasbike.com. For more shipping information, send an email to service@aipasbike.com We will get back to you within 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 business days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
About Pickup Service
If you choose to pick up your order from the warehouse, please ensure that you have received the BOL (Bill of Lading) from us, printed it out, and bring the physical copy with you to the warehouse for pickup. (The warehouse reserves the right to refuse the pickup if the BOL is not presented.)
Please pick up your order from the designated warehouse within 3 business days after receiving the BOL. If the order is not picked up within this period, we reserve the right to charge a storage fee of $20 per day for each e-bike.
Other Situations
What if you receive the wrong product?
If you receive a damaged or defective product(s) or you see discrepancies in quantity or quality between the product(s) delivered and the specification thereof in the relevant order confirmation, please take clear pictures of the situation and contact our customer service within 3 days after the receipt of the product(s). We will conduct an investigation and make every reasonable effort to assist you to solve the problem.
What if the products get lost during the shipping?
In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigation and search that can take up to 15 days. Within this period, we retain the right to withhold a full refund. We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.
In case of unforeseen circumstances
In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, delays caused by third-party suppliers, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If a timely delivery does not take place, an alternative delivery date will be given. Special circumstances such as a high volume of orders, new product releases, or restock days may also lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
No Responsibility for Loss, Theft, or Damage.
Please note we are not responsible for any lost, stolen, or damaged items due to the actions of DHL or any other parcel service.
If you have any confusion, feel free to contact us at service@aipasbike.com
Company Name: Aipas Ebike LLC