SHIPPING POLICY

DESTINATIONS

Destinations

Time of Arrival

From

US(48 Lower States)

 

3-5 Business Days

CA Warehouse

 

Time of arrival includes order processing time and shipping time (3-5 working days).

All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.

Support for US Local Pickup:

Local pickup from our warehouse (Address: 3690 E Jurupa St, Ontario, CA 91761 )

Or you can also pick up from our bike shop dealer in the US

(Address 1: 3557 s Orange ave, Orlando, FL. 32806 

Address 2: 2400 Main Street, Suite C Santa Monica, CA 90405

Address 3: 50413 Hayes Road, Shelby Township, MI 48315).

If you choose local pickup, please contact service@aipasbike.com first.


SHIPPING CHANGES & ORDER CANCELLATION

Before shipping

Order Cancellation: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.

If you cancel the accessory order that was placed in 2 hours, the processing fee will not be charged. 

Change of Address: free of charge.

Replacements and exchanges: You can contact our customer support at service@aipasbike.com to ask for exchange before shipping.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 15% of the ebike cost will be charged as a cancellation fee.

Aipas Ebike will provide a return shipping label, and the designated carrier will collect the return package.Customer pay for the shipping fee.

Or the customer may also choose self-return or arrange the return shipment by himself.

Please Note: We do not accept returns for accessories that are not quality problems.

Change of Address: Cannot accept change address after shipping.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 15% processing fee of the original order will be deducted from the total refund amount. 

 

ORDER TRACKING

You can track your order and shipping & handling information on your account if you have registered one on aipasbike.com.  For more shipping information, send an email to  service@aipasbike.com  We will get back to you within 24 hours.

If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 business days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

Other Situations

What if you receive the wrong product?

If you receive a damaged or defective product(s) or you see discrepancies in quantity or quality between the product(s) delivered and the specification thereof in the relevant order confirmation, please take clear pictures of the situation and contact our customer service within 3 days after the receipt of the product(s). We will conduct an investigation and make every reasonable effort to assist you to solve the problem.

 

What if the products get lost during the shipping?

In case the ordered product(s) do not reach the provided address (when correctly provided) or get lost during the shipping process, we retain the right to a full investigation and search that can take up to 15 days. Within this period, we retain the right to withhold a full refund. We will always update you on the progress and results of the investigation, upon which suitable and reasonable action can be taken.

 

In case of unforeseen circumstances

In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, unforeseen production delays, delays caused by third-party suppliers, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. If a timely delivery does not take place, an alternative delivery date will be given. Special circumstances such as a high volume of orders, new product releases, or restock days may also lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.

 

No Responsibility for Loss, Theft, or Damage.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions of DHL or any other parcel service.

If you have any confusion, feel free to contact us  at service@aipasbike.com

Company Name: Aipas Ebike  LLC

Address: 3690 Jurupa St, DOCK 1-7 ,Ontario, CA 91761

Call: +1 (626) 702-6679 (Monday~Friday 9:00AM - 5:30PM PST)